Help Center

Browse our collections, add items to your cart, and proceed to checkout. You can pay via card, bank transfer, or wallet balance.

Standard shipping takes 3-7 business days within Nigeria. Express shipping is 1-2 business days. International shipping takes 7-14 business days.

Go to My Orders page and click the "Track" button on any order. You'll see real-time updates on your delivery status.

Orders can be modified or cancelled within 1 hour of placing them. After that, please contact our support team.

Take photos of the damaged item and packaging, then contact us within 24 hours. We'll arrange a replacement or refund.

Yes! We ship to over 50 countries. International shipping rates are calculated at checkout based on your location.

We offer a 14-day return policy for unworn, unwashed items with tags still attached. Sale items may have different policies.

Go to My Orders, select the order, and click "Return Item". Follow the instructions to generate a return label.

Refunds are processed within 5-7 business days after we receive the returned item. Wallet refunds are instant.

Yes! Exchanges are available for different sizes or colors of the same item. Contact support to arrange an exchange.

Return shipping is free for defective or incorrect items. For other returns, a small fee may apply.

We accept Visa, Mastercard, Verve, American Express via Flutterwave, bank transfers (NGN & USD), and wallet balance.

Absolutely! We use Flutterwave for card payments with PCI-DSS compliance. We never store your full card details.

Yes! Fund your wallet via bank transfer, card, or virtual account, then use your balance for purchases.

Invoices are automatically sent to your email after each purchase. You can also download them from My Orders.

No hidden fees! The price you see is what you pay, plus shipping if applicable. Taxes are included in the listed price.

Click "Join" or "Sign In" at the top of any page and fill in your details. It only takes a minute!

Click "Forgot Password" on the login page. We'll send a reset link to your registered email address.

Go to My Profile page from the dashboard. You can update your name, email, phone number, and preferences there.

Contact our support team to request account deletion. Please note this action is permanent.

Yes! Add multiple addresses in your Address Book. Set one as default for faster checkout.

Earn 1 point per ₦100 spent. Points can be redeemed for discounts. Higher tiers get more benefits!

Bronze (0-999 pts), Silver (1000-4999 pts), Gold (5000-19999 pts), and Platinum (20000+ pts). Each tier offers increasing benefits.

Share your unique referral link. You earn points and cash when your friends sign up and make purchases.

Points expire after 12 months of inactivity. Stay active to keep your points!

Enter coupon codes at checkout or claim available coupons from the Coupons page in your dashboard.